Frequently Asked Questions

Please contact us so that we can answer any and all of your questions in detail. Here are just some of the more frequently asked questions:

Expand All | Close All

Why use Master Shred instead of doing it myself?

There are a number of factors that must be considered before deciding to shred documents in-house or using a shredding company. These include the investment that you will need to make in proper shredding equipment, the sensitivity of the information (employees shouldn't have access to certain information), and the value of the those who will spend time shredding.

There are many benefit to hiring Master Shred to handle your shredding needs. These include enhanced security, consistent and reliable shredding practices and compliance with information protection regulations. In addition, our service will cost you a fraction less than you doing it yourself when you take into consideration the costof the equipment, labor, offices space, maintenance, power and disposal costs. Common sense dictates that payroll information and materials that involve labor relations or legal affairs should not be entrusted to lower level employees for destruction. It has been established, time and again, that low wage employees often have the economic incentive to capitalize on their access to it. The only acceptible alternatives are to have the materials destroyed under the supervision of upper management or by a carefully selected, high security service, such as Master Shred.

Do I have to remove staples, clips and rubber bands?

No, our shredders will take care of them. With Master Shred, there is no need to remove staples, paper clips, rubber bands or other light fasteners. This is one of the ways we save you time and money. Do you remember the days when you had to count out 3 pages to shred at a time and what would happen if you "chanced it" with four? There is no wasted time sorting through stacks of paper. Just put your confidential documents in the provided container as is and we'll take it from there.

What is a Certificate of Destruction?

Any company contracting a document destruction service should require that the organization issue them a signed testimonial, documenting the method of destruction, date of destruction and reference number for the destruction certifying that proper destruction procedures were met. The "certificate of destruction", as it is commonly referred, is an important legal record of compliance with a retention schedule. We accept responsibility for your material once we have it in our possession, not once it gets back to the warehouse. Once we collect from you, we email a receipt that your items have been picked up and with that we email you a certificate of destruction.

Will the price change?

No, that's one of the best features of our program. We ask you to sign an agreement with us that guarantees that we will provide monthly service to you for a low rate and that you will not be charged anything different. Our monthly customers get significant discounts with additional pickups as well. We don't offer a low, promotional rate only to raise it once that expires. It's the benefit you receive for the agreement and allowing us to better plan.

What if we need you to come more often?

That's not a problem, and we designed our service for this. We have lots of ways for you to reach out to us including sending a text to our driver who will stop by that day if time permits.